Refund Policy

Pearson Publishing Hub refund policy is not applicable when:

  • You choose a discounted coupon

  • You choose a promo/special service package

  • You have approved the initial draft

  • You have requested revisions

  • You have canceled the order due to non-related reasons in regard to the Pearson Publishing Hub and its policies

  • You have not contacted Pearson Publishing Hub for more than 2 weeks since the project initiated

  • You have violated Pearson Publishing Hub terms & conditions and privacy policy

  • You have approached another service provider or freelancer for the same project assigned to Pearson Publishing Hub

  • You have provided an incomplete project brief

  • You have demanded a change in the any draft

  • You have exceeded from the maximum time allowed to ‘request for refund’ and make claims

  • You have other reasons such as change of mind, dispute with your partners, or other similar reasons

  • You have approved the deliverables

  • You have accepted multiple revisions for any service

  • You have ordered a bundle service and are dissatisfied with any specific service, refund can only be claimed against that specific service and ‘not’ the complete set of bundle services

  • You have failed to provide the initial project brief within 10 days of order placement

How to Claim Your Refund

To ensure that your refund request is processed effectively and is approved, please make sure that you meet the following requirements.

Specify your concern and claim your refund through any of the following three modes:-

Toll-free # (737) 344-3665

Live Chat

Email info@pearsonpublishinghub.com

We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, the rights to your draft would be transferred to Pearson Publishing Hub and you would not legally be allowed to use any version of the draft sent by the company.

Since the rights to the draft would now be transferred to Pearson Publishing Hub, you concur that you will have no right (immediate or circuitous) to use any reaction or other substance, work item or media, nor will you have any ownership interest for or to the same.

If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here info@pearsonpublishinghub.com.

All refund requests will be fulfilled as per the following arrangement:

If request for refund is made before the Initial draft delivery, you would be eligible for Full Refund (less 10% service & processing fee).

If request for refund is made between 48- 120 hours of the initial draft delivery, you would be eligible for a 33% refund (less 10% service & processing fee).

No refund request will be entertained after 120 hours of your initial draft delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.

All refund requests should be communicated to the support department. Pearson Publishing Hub, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.

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Awesome Team For Newbies

Book Publishing created the most vivid and detailed illustrations for my first book. Antonio Lopez did a beautiful job of keeping me updated on the process and worked with me on costs. I would definitely recommend Book Publishing whether youre a seasoned author or are new to the book publishing experience. Shavet Reese author of " Here Comes Sunday"

Sherise Henry

I have been working with CherylAnn...

I have been working with CherylAnn now for several weeks on my book ‘The Mental Scars You Cannot See’. When I first started my publishing journey, I was still very apprehensive about publishing it at all. They very quickly set my nerves to rest when I seen the book coming to life and absolutely loved all the work they had done on it..

Laura Gorman

Max Milton and William Parker...

Max Milton and William Parker were very patient with me in describing the process of Self-publishing my first book. I now have insight into the things that I need to do for my first publishing to be a success, thanks to these two gentlemen. I look forward to working with them in the near future!

Jesse

Working with Pearson Publishing Hub...

Working with Pearson Publishing Hub is a [new] author's dream honestly. I started by self-publishing two children's books that I wrote/illustrated but the price point for self-published works is just too high, defeating the purpose of sharing my craft with the public. Pearson Publishing Hub and Antonio my project manager specifically, made everything really easy...

Tiff Preston-Thomas

Thank you Pearson Publishing Hub!

Cheryl Ann has been my Project Manager for many months now and I cannot praise her work enough. I had to republish three books and the results are so beautiful I am proud to feel they are mine! She has been patient and responsive throughout the process, answering all my queries and sorting out any issues...

Jennifer Hashmi

My Project Manager at Book Publishing...

My Project Manager Helen Cooper worked, diligently throughout the whole project to enable me to bring my book to life. I described my vision of what I wanted to create and she delivered what I expected and committed herself to assisting me effortlessly...

Carlene Stanislaus

Frequently Asked Question

Before contacting us you might want to check whether your question is one of our frequently asked questions.

Our publishing services cover a wide range of book genres, including but not limited to fiction, non-fiction, children's books, poetry, self-help, academic works, and many more. We are always open to exploring new and emerging genres as well.

Absolutely! Our book cover design services are available to anyone who needs them, regardless of where they plan to publish their book. We understand that book cover design is a crucial aspect of any book's success, and we are happy to help authors create a visually appealing and professional cover design that accurately represents their book. Whether you plan to publish your book independently or through a traditional publishing company, we can help you create a cover that will stand out and capture the attention of potential readers.

The timeline for completing a book illustration project can vary depending on the level of detail and complexity required. Generally, it can take anywhere from 6 to 12 weeks to complete a book illustration project. We always work closely with our clients to establish clear timelines and ensure that the project is completed within a reasonable timeframe while still maintaining a high level of quality.

Our translation services department is equipped to handle a wide range of languages and can translate virtually any language. We have a team of over 100 professional translators who are fluent in multiple languages and can provide accurate and culturally appropriate translations. Some of the languages we commonly work with include but are not limited to English, Spanish, French, German, Chinese, Japanese, Arabic, Russian, and Portuguese. We are always expanding our capabilities and are able to take on new and less commonly spoken languages as well.

Yes, we offer unlimited revisions for book marketing materials created by our company to ensure our clients are completely satisfied with the final product.

The cost of having your book narrated by our company's audiobook service can vary depending on several factors, such as the length of the book, the number of characters, and the complexity of the voices required. For an accurate estimate of the cost, we recommend getting in touch with our representative and providing details about your book. They can provide you with a customized quote based on your specific needs.

Our portfolio of successful book marketing campaigns is a testament to our ability to deliver results for our clients. We are confident in our team's expertise and dedication to providing effective marketing strategies that will help promote your book and reach your target audience.

We take confidentiality very seriously and have strict policies and procedures in place, including non-disclosure agreements, secure servers, and quality control measures, to ensure that our clients' manuscripts are kept secure and private during the editing process.

Yes, we offer author website design services to help you establish a professional online presence. Our team of experienced web designers will work with you to create a customized website that reflects your brand and showcases your work. We offer a range of design options and can incorporate features such as a blog, social media integration, e-commerce functionality, and more. We also provide ongoing support to ensure that your website stays up-to-date and relevant. Contact us to learn more about our author website design services.

Yes, we do offer discounts and package deals for clients who use multiple services offered by our company. Our package deals can help you save money while still receiving high-quality services that meet your needs. For more details on our current discounts and package deals, please get in touch with our representative who can provide you with the most up-to-date information.